Introduction and Scope

Welcome to the Privacy Policy of The Tortoise House. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of information that we receive from users of our website, www.thetortoisehouse.com ("Site"). By accessing this Site, you agree to the terms of this Privacy Policy.

Information Collection Practices

We collect various types of information in order to provide and improve our services. The types of information we collect include:

• Personal Information: This includes your name, email address, phone number, and shipping address, which you provide when creating an account or placing an order.
• Non-Personal Information: We may also collect data that does not identify you personally, such as your browser type, IP address, and the pages you visit.
• Cookies: Our Site uses cookies to enhance user experience. Cookies are small files stored on your device that help us understand how our Site is used.

How Data is Used and Processed

The information we collect may be used in the following ways:

• To process transactions and deliver products and services you request.
• To improve customer service and respond to inquiries.
• To personalize user experience and understand how our users interact with our Site.
• To send periodic emails regarding your order or other products and services.

Data Security Measures

We implement a variety of security measures to maintain the safety of your personal information. This includes:

• Secure servers and encryption to protect sensitive data.
• Limited access to personal information to authorized personnel only.
• Regular security assessments and updates to our systems.

User Rights

As a user of our services, you have the following rights regarding your personal data:

• Access: You can request copies of your personal information.
• Correction: You can request correction of any inaccurate or incomplete data.
• Deletion: You have the right to request deletion of your personal information under certain circumstances.
• Objection and Restriction: You can object to the processing of your personal data or request that we restrict the processing.

Third-Party Services and Cookies

We may employ third-party companies and services to facilitate our services, provide the service on our behalf, perform service-related services, or assist us in analyzing how our Site is used. These third parties may have access to your personal data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. Additionally, we use cookies to enhance your experience on our Site. You can manage your cookie preferences through your browser settings.

Contact Information for Privacy Inquiries

If you have any questions about this Privacy Policy, please contact us:

• Privacy Email: [email protected]
• Phone: +44 20 7946 0958
• Mailing Address: 45 Tortoise Lane, Suite 3B, London, SW1A 1AA, United Kingdom

Last Updated

This Privacy Policy was last updated on July 4, 2026.

Special Notice for California Residents (CPRA)

If you are a California resident, you have specific rights regarding your personal information. To exercise CPRA rights, contact [email protected].

By using our Site, you consent to our Privacy Policy and agree to its terms.